Job description

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  • Retailers:
    Citygate Volkswagen High Wycombe
  • Job Category:
    Customer Communications Centre
  • Vacancy Type:
    0 Hours Contract

Bookings Advisor

High Wycombe

Permanent

  

About Us 

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.  

 

Why Citygate

Citygate is founded on a simple vision: “to grow a business we are proud of through a commitment to excellence”. As a privately owned and entrepreneurial business, we're welcoming, inclusive, have a great team ethic and have worked hard to create a positive working environment that we can all be proud of.

We have exciting plans for the future and we need focused and skilled teams to help us achieve this. That's why every Citygate employee has access to our award-winning learning programme, whether that's operated from our purpose-built Citygate Academy facility or through working with our brand partners.

The inventive automotive industry has always been popular with the innovators and creators. But now, more than ever, it's the perfect career space for those looking to stand at the forefront of change – specifically, the transition to Electric Vehicles.

 

Role overview 

We are looking for a Bookings Advisor to deal with customer requirements for service and repair in an efficient and courteous manner maintaining the highest standards of Customer Service..

 

Key responsibilities 

Your key responsibilities as a Bookings Advisor will be:

  • Answering inbound telephone calls promptly.
  • Qualifying customer requirements.
  • Accurately recording customers details onto our internal database.
  • Dealing with a variety of service and technical queries.
  • Liaising with our Service and Parts teams to ensure customer satisfaction.
  • Making outbound calls to fill the Service Workshop diaries.

 

About You 

As a Bookings Advisor, you will ideally have the following skills and attributes:

  • Excellent communication skills and a good telephone manner.
  • Great computer skills and the ability to multi-task.
  • High levels of commitment to providing the best customer care.
  • A positive and friendly attitude in the work environment.
  • An exceptional work ethic.

 

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

  • Access to our in-house training academy for everyone
  • Access to The Volkswagen National Learning Centre for specific roles
  • Internal career progression opportunities across our various brands and locations
  • Electric Vehicle (EV) Training levels 1- 4 depending on role
  • High street discounts
  • Wellbeing portal
  • Employee assistance programme
  • Purchase, service and parts discounts
  • Employee referral scheme
  • Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

 


 
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Location
Citygate Volkswagen High Wycombe
70-80 London Road, High Wycombe, Buckinghamshire, UK, HP11 1DD
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Benefits

Access to our in-house training academy for all roles
Access to The Volkswagen National Learning Centre for specific roles
Internal career progression opportunities across our various brands and locations
Electric Vehicle (EV) Training levels 1- 4 for specific roles
High street discounts
Wellbeing portal
Employee assistance programme
New car, used car, service and parts discounts
Employee referral scheme
Standard company benefits such as pension, life assurance cover and cycle to work scheme
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