Role overview

We're looking for process-oriented, customer-centric individuals to be the customer face of Citygate Leasing, a new, fast-growing and exciting business within the Citygate Group, with a goal to replicate Citygate's success within the Leasing business. This role is crucial to the business' success, with responsibility for sales, order processing/administration & pre/post sales customer support (via phone/email/live chat). 

 This will be one of the first hires of the new business, so will offer great opportunities for the individual to be involved in wider areas of the business, including marketing and business/commercial operations. There will also be opportunities to grow alongside the business. We are looking for hard working individuals, comfortable learning and working with numerous different software packages and technologies, with a positive attitude who want to join a newly created and growing company.  

Diversity and Inclusion

At Citygate Automotive, we are committed to being the best at Everything. Striving to be the best at everything includes being the best employer and fostering the best working environments which we cannot do without a diverse team that feels and know they are valued. We know that diverse perspectives drive growth, innovation and overall performance, and we actively promote this across all aspects of our business. Our commitment to equality extends to every aspect of our operations, ensuring that everyone has equal opportunities to thrive and succeed. Driving equality, diversity, inclusion and belonging across Citygate is a continued key focus for 2024.

Key responsibilities

As The Leasing Executive your key responsibilities will be to:

• Facilitate leasing sales through being a first point of contact for customer inquiries via phone, email and live chat on the website 
• Management of the customer's end to end journey from initial inquiry to vehicle delivery 
• Address customer inquiries, concerns, and feedback with professionalism and a commitment to exceeding expectations in a timely manner 
• Understand, manage and oversee the order process, completing key business processes including liaison with dealer groups to procure vehicle 
• Manage customer records and orders within the in-house CRM system 
• Interaction with marketing/dealerships/funding partners to discuss product offerings 
• Participate in determining strategies to win new business and support with prospecting businesses

About You

As the Leasing Executive you will ideally have the following skills/attributes:

• Previous experience in a customer-facing role
• Experience within the automotive industry is preferred but not essential
• Experience talking directly to customers, dealing with customer inquiries and managing processes through a CRM system is essential

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Enhanced Maternity Pay
• Internal career progression opportunities across our various brands and locations
• Introduction to Electric Vehicle Training
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme