Role Overview

We are seeking a highly organised and proactive Logistics Supervisor to oversee and coordinate all vehicle movements across our West London dealership operations. This role is responsible for ensuring the efficient planning, tracking, and delivery of vehicles, whilst maintaining exceptional levels of customer service and operational efficiency.

The successful candidate will also manage and coordinate home delivery arrangements, ensuring customers receive a seamless and professional vehicle handover experience.

Key Responsibilities

Vehicle Logistics Management

• Coordinate and supervise all vehicle movements between dealerships, compounds, workshops, customers, and third-party locations.
• Plan and manage daily vehicle transportation schedules to ensure timely delivery and collection.
• Monitor vehicle stock movements and maintain accurate records.
• Liaise with internal departments to ensure vehicle availability and readiness.
• Resolve logistical issues quickly and effectively to minimise operational disruption.
• Ensure all vehicle movements comply with company policies and legal requirements.

Home Delivery Coordination

• Manage and organise vehicle home deliveries for customers.
• Coordinate delivery schedules with customers and internal teams.
• Ensure vehicles are prepared and presented to the highest standards before delivery.
• Monitor customer satisfaction and address any delivery-related concerns.
• Maintain accurate delivery records and reporting.

Team & Supplier Management

• Supervise vehicle drivers and logistics personnel where applicable.
• Support recruitment, training, and development of logistics team members where required.

Administration & Reporting

• Ensure all logistics documentation is completed accurately and on time.
• Produce regular reports on vehicle movements, delivery performance, and operational efficiency.
• Monitor key performance indicators and identify opportunities for process improvements.
• Support budgeting and cost control within the logistics function.

Skills & Experience

Essential

• Strong organisational and planning skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and administrative skills.
• Proficiency in Microsoft Office, particularly Excel.
• Full UK Driving Licence.

Desirable

• Previous supervisory or team leadership experience.
• Experience within the automotive industry.
• Knowledge of vehicle stock management systems.
• Understanding of transport and logistics compliance requirements.

Personal Attributes

• Customer-focused approach.
• Highly organised and methodical.
• Professional and reliable.
• Strong problem-solving capabilities.
• Ability to work under pressure and meet deadlines.
• Positive, proactive attitude with a continuous improvement mindset.