Role overview 

Citygate Automotive are looking for a Service Manager to join the team at our team at our St Albans Commercial Vehicle Service Centre. As the Service Manager you will be reporting into and assisting the  Divisional Aftersales Manager and will collaborate closely and assume delegated responsibilities to support the growth of the Aftersales operation.

Key responsibilities 

Your key responsibilities as the Service Manager will be to:    

• Lead a team of Service Advisors and Service Technicians.
• Supervise daily operations, including workload distribution, service scheduling, and customer interactions.
• Work with the Divisional Aftersales Manager to optimise the efficiency and performance of all departments within the Aftersales operation.
• Ensure a seamless, customer-centric operation that consistently delivers an exceptional customer experience.
• Apply a commercially-minded approach to identify and capitalize on opportunities for revenue growth.
• Set, track, and exceed performance targets to drive departmental success.

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You 

As a Service Manager, you will ideally have the following skills and abilities:

• A full valid UK driving licence is essential.
• An excellent understanding of Health & Safety best practice. Excellent communication skills.
• Previous motor industry experience.
• Experience of managing a team
• Experience of working in a sales environment and/or a customer facing role would be beneficial.
• To be able to maintain a safe and productive working environment at all times.
• You will need excellent customer service skills, in order to build a strong rapport with our customers.
• You will need to be highly organised and have excellent attention to detail.

Why Citygate

Citygate is a highly successful, privately owned business that has grown from 5 locations in 2015 to 16 in 2023 significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire, and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), and provide excellent quality training. As we continue to grow our key focus is for our people to grow with us, are you ready to start your Citygate journey?