Role overview

We are looking for Warranty Administrator to join the Citygate Warranty Team. You will be required to process warranty claims in accordance with manufacturer and dealership procedures.

Key responsibilities

As a Warranty Administrator your key responsibilities will be to:

• Review warranty documentation (job card and report)
• Refer back to Workshop Control or Parts Department to resolve queries
• Prepare relevant documents in order to make a claim
• Submit all warranty claims to the manufacturer
• Review issues relating to rejections and make necessary amendments prior to re-submission
• Manage documentation relating to parts 
• Manage parts return and parts disposal
• Maintain records of all transactions to assist the audit process
• Deal with customer care and goodwill claims administration
• Attend meetings and training programmes as required
• Perform other duties in support of other team members as required

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme